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Michael.H.Prosser

A founder of the academic field of intercultural communication

Semester at Sea: Raymond K. Ho, Lifelong learner, detached retina in South Africa, January 25, 2012 [Post 319]

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Semester at Sea: Raymond K. Ho, Lifelong learner, detached retina in South Africa, January 25, 2012 [Post 318]

For those who are interested, this is a somewhat lengthy account of what

happened to my eye during the F11 Semester At Sea :

Medex and Travel Insurance :

All of us on board the MV Explorer for the Semester at Sea (SAS) were covered

with up to $100K worth of Medex Travel Insurance paid for by The Institute for

Shipboard Education (ISE). It covers all Medical Emergencies both on ship and

ashore during the 110 days of our Voyage. Most Insurance Companies normally

only deal with the money part : you have to find your own medical services

providers and pay for it yourself, then you file a claim. You will be reimbursed

only if they approve your claim for covered expenses.

Medex operates in a different way : they have local contacts all over the world

and were aware of the Countries we were visiting. So when you have medical

emergency you call them first and Medex will locate and make arrangement

with nearby medical facilities, also guarantee payments to them so that they can

attend to your needs right the way. But Medex only acts as your secondary (or

third) insurance so they will try to get reimbursement from your own primary

insurance and from any other additional travel insurance you might have

purchased for the voyage (like Travel Guard, American Express, etc). While

Medex is great in handling emergencies up front, but after the urgency is over,

seems like another department takes over and you are pretty much on your own

to deal with any follow up visits with doctors and file claim yourself with your

own primary Insurance. That was my own experience with Medex.

In my case :

I noticed a slight blurring of vision in my right eye in late September while we

were in Capetown. As I felt no pain, I thought it was just a temporary condition

and did not pay much attention to it, so I went on field trips to The Cape of

Good Hope and up Table Mountain etc. When my vision got progressively

worse a few days later (we were already at sea), I went down to the Clinic.

I was in good hands :

Heidi immediately diagnosed it as detached retina. Dr Phil was not on duty, so

she checked with the other Filipina Doctor on the ship who concurred it was the

case. While it was not a life threatening situation, detached retina needs to be

treated ASAP or I could go blind, so they called the Captain right the way to

declare Medical Emergency. Medex was notified and the Captain speeded up

the ship and changed course to head for nearest land in case I needed to be taken

off by helicopter. The next day we were within sight of the southern coast of

Madagascar (we had a FAST ship), but Medex decided not to use helicopter

(may be none were available near there?) and so we spend another day and a

half heading for Mauritius. Our ship arrived Port Louis the evening on 10/3, by

that time I could not even see out of that eye at all, it was all black. A Navy

Commander from the US Consulate was waiting at dockside, he was sent by

The States Department to meet our ship to offer assistance. After meeting with

Jill and Dr Phil, he checked my Passport to make sure I have all the necessary

stamps to enter/depart Mauritius, also gave me his cell phone # to call anytime I

needed help while in Mauritius. The Air Ambulance had arrived a few hours

earlier but the flight crew needed the mandatory rest before they could fly again,

so we stayed at the Hotel Link for the night (by the way my bath room in that

Hotel was larger than my cabin on the Explorer). Went to the Airport next

morning, after clearing Immigration and Customs through a special line, we

took a shuttle to the Air Ambulance which was parked at the other end of the

Airport. Their “shuttle” for us was a Porsche Cayenne and the Air Ambulance

was a Citation-II twin-engined Jet with 2 pilots, a nurse and a Doctor. While the

pilots were in white shirts and ties, the medical team were in jump-suits. The

Doctor told me she also work in rescue helicopters, so she would be the one

going down and up the hoist with the litter. The five of us flew for over 6 hours

to Johannesburg in South Africa and the flight Doctor went with me to the

MillPark Hospital where she ordered a late lunch for me while she did all the

paperwork to check me in. (I was told MillPark was like the Johns Hopkins of

South Africa, and Nelson Mandela stayed there when he was ill earlier in the

year.) This was the first time in my life to stay in any Hospital (except when I

was born), so I was not in a position to compare MillPark with others, but the

staffs there were friendly and the food was better than those on the ship. I was

put in the ‘high observation area’ right across from the nurses station, and down

the hall from the waiting lounge for family and visitors with vending machines

including one for ice cream, and they had Häagen-Dazs.

The Ophthalmic Surgeon examined me late that evening to confirm that my

retina was indeed almost completely detached and he scheduled the operation.

He explained to me that I had a large horseshoe shaped tear in my retina where

fluid got behind it and lifted it off. He also told me that he booked me into

MillPark because his office was located there so he could check on me often,

but the surgery will be done at their ‘Eye Center’ in a nearby Hospital. The next

day I was transported by Ambulance to the Garden City Hospital where he and

another Doctor operated on me for almost 2 hour to repair the retina with laser

(that was on Sea Olympic Day). I am not going to bore you with details but I

was told the retina re-attachment operation was like hanging wall paper and

getting the wrinkles out. Back to MillPark after the surgery, everything seemed

well, but the following day I had a massive inflammation and was given a shot

in the eye, then eye drops every 1/2 hour throughout the night. It was under

control the next day. Two days later, I could see lights with no blind spots, and

the Doctor verified that my retina was in place. He was ready to discharge me

but will hold me over the weekend for observation as I will be at sea later. They

had put silicone oil in my eye so that I could fly sooner, but the oil had to stay in

for about 3 months and will need an extra operation later to remove it. As the oil

was not 100% transparent, I could not see through it clearly, so couldn’t tell how

much of my vision had recovered. They could have put air in my eye and I

would then be able to see clearly through air, but I wouldn’t be able to fly for

another 3 weeks until the air had dissipated. So oil was the better choice.

I had brought my Laptop with me but there were no public Internet access at the

Hospital so I was not able to communicate with anybody during that time (I did

not have a cell phone). But as I was not confined to bed, I could walked around

and talked to people, also to the waiting lounge for ice cream. Everyone I talked

with (Staffs, patients and their family) were fascinated by my journey on the

MV Explorer and about SAS, so I was like a semi-celebrity.

I was discharged on Monday, but was not able to get any air ticket from the

Emirates Airline as they required all sort of clearances from Doctors and

Hospital. Then after they got all the paperwork, they had to send it to their own

Head Office (in UAE) for approval. So I was kind of stuck in Johannesburg for

a few more days. Finally I told the travel agent to just book me on another

Airline without telling them about my eye operation. She did and I flew out the

next day, arriving India a day later just in time to get back on our ship, and we

sailed that same evening. Throughout the rest of our voyage, I could not see

clearly with oil in that eye, and without good parallax I could not judge

distances very well. Some of you might have noticed that I sometimes spill

water while trying to fill my water glass at the dining table, and I walked slowly

when going up and down stairs and the gangway.

I left the ship in Vietnam and flew to HongKong to attend my niece’s wedding.

That was almost a month after the surgery and needed a follow up to have my

eye checked as instructed by the South African Surgeon. Medex would have

nothing to do with it as it was no longer an emergency, they just told me to take

care of it myself and then file claim with my own primary insurance.

Fortunately I knew my way around Hong Kong, and with some help, I was able

to secure an appointment with one of the top Ophthalmologist on short notice.

He was not cheap and I had to pay cash, but my eye checked out OK.

I did not have my eye checked at Hilo in Hawaii as we were only there for one

day, and without any assistance from Medex I would not be able to locate any

non-emergency services of Ophthalmologist on Thanksgiving day.

How do I rate Medex :

When I had dinner with Dr Phil later, he said he was also not very happy with

how Medex handled the follow ups in some of his cases. But then when I look

at it objectively, Medex was acting no differently than any other Insurance

Companies : They all wanted you to do your own arrangement for services, pay

for it yourself and submit claim, then they will reimburse you later if they

approve your claim. On the other hand, Medex did provided me with some very

good and valuable assistance in arranging for emergency medical services when

I really needed it, so I can’t really complain about it.

I was told detached retina if treated within 48 hours has a very good chance of

full recovery. But if blood supply is cut off to the retina for too long, it may not

fully recover and I could even go blind. In my case, it was already several days

at seas, way past that “golden 48 hours”. As I couldn’t even see any light with

that eye at all when I left the ship at Mauritius, so I was prepared for the worse.

Later I also learned from others that during those Apartheid years when South

Africa was under International sanctions, it was cut off from the rest of the

modern world, so in order to be self sufficient they had spent lots of money in

research in many areas. As a result, they are quite advanced in some medical

fields as you may recall they did the first heart transplant back in the ’60s. The

MillPark Hospital actually has a Foreign Patients Liaison Office so it is setup to

routinely deal with patients from other Countries. So I was kind of lucky to have

my surgery done there.

While Medex made all the emergency arrangements, my own primary health

insurance (Kaiser Permanente of Northern California) actually picked up all the

major medical expenses including the (must be very expensive) Air Ambulance.

So Medex was off the hook for the big bills, and the ship didn’t even charge me

for the visits to the Clinic. My only out of pocket expenses in Johannesburg

were for ice creams.

I felt absolutely no pain throughout this whole ordeal. A month after I got home,

I had the silicone oil in my eye removed (in Jan 2012). My vision is still a bit

‘wavy’ when I look at vertical straight edges (like door jambs) so looks like there

are some imperfection or ‘wrinkles’ in my retina, but I do have full Peripheral

Vision and can see in full color. While the recovery is not 100%, it is more than

what I expected (as I couldn’t see at all with that eye when I was taken off the

ship in Mauritius), so I can live with that and still consider myself lucky.

Au trecut pe aici :


57 Responses to “Semester at Sea: Raymond K. Ho, Lifelong learner, detached retina in South Africa, January 25, 2012 [Post 319]”

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